Service User Agreement

This agreement is between the QE2 Activity Centre Day Service and the service user.  It sets out some basic responsibilities on both sides.

QE2 Activity Centre Day Service will

provide a day service Monday to Friday each week between 9.30 am and 3.30 pm

provide a mixed timetable with a varied, stimulating programme

listen to service users and their ideas and views on the service

encourage people to make choices, be independent and play an active part in the group

work on a 1:4 staff ratio for the provision of day service activities

treat everyone as an adult, with politeness and respect and have respect for privacy and dignity

keep all personal information confidential

ensure all staff have DBS checks and appropriate training

The Service User (or representative) agrees:

to arrive at QE2 Day Service on the agreed days and to contact the centre if they are unable to attend

to take part in group activities and make their wishes known

service users requiring 1:1 support will need to have arrangements in place to meet their needs

to listen to others and respect their points of view

to listen to and follow instructions given by members of staff especially around health and safety

to not leave the premises or leave the group without the express permission of a member of staff

to talk to others if they are upset or have a problem so it can be sorted out

to treat everyone with politeness and respect

Terms and Conditions

Payment

• Payment for the sessions is £68.50 per day until further notice (review of charges will take place annually in April)
• Invoices will be sent out monthly (by email or post as agreed) and payment is expected twenty-one days after invoicing
• Failure to pay fees as above may result in services being terminated
• Missed sessions will be charged for

Holiday

QE2 Day Service will not be open on Bank Holidays or during Christmas week

You will not be charged for authorised holidays

If you attend

• five days a week, you can take up to 28 days holiday each calendar year without being charged
• four days per week = 23 days holiday
• three days a week = 17 days holiday
• two days a week = 12 days holiday
• one day a week = 6 days holiday

Review

Each party will notify the other of any relevant changes in the service user’s circumstances, behaviour, health, etc. as appropriate.  There will be an annual service user review.

Termination

Either party may give one month’s notice to terminate the agreement

The first four weeks are a trial period.  If you decide not to continue during the trial period, you will not be charged for any more sessions but please let us know if you aren’t going to continue

QE2 Day Service reserve the right to immediately withdraw service in the event of bullying, harassment, verbal or physical abuse, threatening or inappropriate behaviour, discrimination or intimidation of staff, other service users or others by the service user.  Any such incidents will be discussed and reviewed before deciding how to proceed